• Location: Gurugram
• Designation: Dynamics Consultant
• Experience: 7 - 15 Years

Job Description :

Detailing & reviewing business requirements and creating epics, features and user stories accordingly

• Analysis of individual customer requirements and designing solutions for MS Dynamics 365 Customer Service and Field Service

Advising on best practices for CRM, development or integration processes

• Orchestrate and manage the process of deployment of releases and hotfixes to staging and production environments
• Contribution to the international rollouts of the Dynamics CRM solution to the subsidiaries
• Taking ownership of the realization of new features or IT demands in collaboration with the development team
• Global second level support for Dynamics CRM users
• Ensuring the ongoing operation in the area Dynamics CRM
• Very good Power Platform knowledge – Model driven and canvas apps, Power automate, Power pages, Power BIGood knowledge and experience of building PCF controlsKnowledge about integration with Power Pages with Azure B2C would be a plusVery good knowledge about development on Azure platform and security aspects of it – Azure Resource groups, Azure Functions, Key Vaults, Storage, Service Principles, etc.Quality assurance of the technical and functional design

Expert technical knowledge in the Dynamics customizations and configuration, JavaScript, C#, .NET, HTML, including plugins, scripting and form creation

Profile

• Degree in computer science or comparable
• Several years (minimum 7 years) of professional experience with MS Dynamics 365 CRM Customer Engagement
• Several years of experience in consulting and implementation of solutions based on MS Dynamics 365 Customer Service and Field Service
• Very good knowledge of creating functional and technical concepts
• Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics 365 CRM
• Project experience in service processes and their digitization
• Knowledge and experience with integrating Dynamics with SAP ERP would be a plus
• Good knowledge about configuration of DevOps CI/CD pipelines
• Very good analytical and communication skills
• Very good written and spoken English skills
• Team spirit and an efficient and solution-oriented way of working
• Good understanding on Agile methodologies