Profile Dynamics 365 Customer Service and Field Service IT Consultant – Advanced

Your responsibilities

Analysis of the business needs for the various G+D business units and advising them on the definition and implementation of the CRM requirements
Detailing, reviewing business requirements and creating epics, features and user stories accordingly
Advising business users on best practices for CRM, development or integration processes
Quality assurance of the technical and functional design
Analysis of individual customer requirements and designing solutions for MS Dynamics 365 Customer Service and Field Service
Contribution to the international rollouts of the Dynamics CRM solution to the subsidiaries
Taking ownership of the realization of new features or IT demands in collaboration with the development team
Global second level support for Dynamics CRM users
Ensuring the ongoing operation in the area Dynamics CRM

Profile

Degree in computer science, economics or comparable
5+ years of professional experience with MS Dynamics 365 CRM
Several years of experience in consulting and implementation of solutions based on MS Dynamics 365 Customer Service and Field Service
Very good knowledge of creating functional and technical concepts
Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics 365 CRM
Very good understanding of and ability to configure security groups, roles and teams
Strong knowledge of building and configuring CRM forms, views, dashboards and flows
Very good Power Platform knowledge – Model driven apps, power automate, Power pages, Power BI
Project experience in service processes and their digitization
Basic technical knowledge in the Dynamics customizations, JavaScript, C#, .NET, HTML, including plugins, scripting and form creation would be a plus
Knowledge and experience with integrating Dynamics with SAP ERP would be a plus
Comfortable with using DevOps as backlog and sprint management tool
Knowledge about configuration of DevOps CI/CD pipelines would be a plus
Very good analytical and communication skills
Very good written and spoken English skills
Team spirit and an efficient and solution-oriented way of working